The Expertise Behind
GIT Consulting

Executive Profile

Neeraj Kumar Mishra is a seasoned technology executive, Co-Founder and Director of GIT Consulting Pty Ltd, with over 18 years of global experience leading large-scale transformation programs across IT service management, platform engineering, observability, Telco customer assurance, and enterprise architecture. A strategic thinker with a strong commercial lens, he has operated at the intersection of deep technical delivery and C-level advisory — collaborating with Chief Executives, GMs, and technology boards to align technology investment with measurable business outcomes.

ServiceNow Platform & AI Expertise

Neeraj brings more than a decade of hands-on ServiceNow delivery experience spanning the full platform ecosystem — ITSM, CSM, TSM, ITOM, GRC, IRM, CMDB, and Domain Separation. He has led the consolidation of 20+ enterprise assurance platforms into a single ServiceNow instance, governed 10 concurrent ServiceNow instances, defined CMDB strategies that reduced asset management errors by 40%, and optimised platform performance by 20% through best-practice database architecture.

As an early enterprise practitioner of Generative AI, Neeraj led the proof-of-concept and initial rollout of Azure AI to pilot engineering teams — a programme projected to deliver $1.5M in productivity savings over two years. He brings this hands-on experience directly to GIT Consulting's ServiceNow Now Assist and Agentic AI practice.

Observability, Platform Engineering & IT OPEX Optimisation

Neeraj has built a distinctive specialism in enterprise observability and platform engineering, with a consistent record of translating architectural decisions into significant operational cost reduction. He has architected observability platform blueprints delivering approximately $4M in OPEX savings over three years, driven CPaaS rationalisation saving $1.6M annually, and optimised over $3M in ServiceNow licence costs through rigorous vendor due diligence — a combined impact exceeding $8.6M across his programs.

His platform engineering leadership encompasses the design and execution of the Golden Path initiative — reducing build costs by 20% and operational costs by 15% — alongside the establishment of Centres of Excellence across Australia and India that lifted engineering team maturity scores from 2 to 4.5 out of 5. He has held delivery ownership and budget management responsibility for multiple concurrent major programs, overseeing vendor relationships and capital funding approval across engineering organisations of over 300 people.

B2B Integration & Enterprise Architecture

Neeraj has designed and delivered enterprise-scale B2B integration programs, integrating large-scale customer assurance platforms with major enterprise customers to improve end-to-end incident, service request, asset, problem, and change management. He conceptualised and executed an ITaaS (IT as a Service) API strategy across an assurance business portfolio, productised the B2B integration pattern to reduce revenue leakage, and aligned multi-platform architectures across Salesforce, Aria, Amdocs, and ServiceNow.

Leadership Philosophy

Neeraj believes that great technology outcomes are only possible when deep technical expertise is paired with a genuine commercial lens and curiosity about people and process. He is passionate about building solutions that create measurable real-world impact — operationally, financially, and experientially — and takes pride in developing the next generation of platform engineers and AI practitioners across GIT Consulting's Melbourne and Pune teams.

Active in Australia's ServiceNow and enterprise technology communities, Neeraj regularly engages with industry forums and the broader enterprise AI ecosystem — staying at the forefront of Now Assist evolution, Agentic AI frameworks, observability practices, and responsible AI implementation for global organisations.